At MoveAI, we’re a passionate team dedicated to empowering businesses with innovative WhatsApp marketing and reporting solutions.
At MoveAI, we strive to provide top-notch service and ensure customer satisfaction. Our refund policy is designed to be fair, clear, and reasonable for our users. Below are the guidelines for our refund process:
MoveAI offers a 7-days free trial for new users, allowing them to explore the basic features and evaluate our services. No credit card is required for the trial, and no charges will apply during this period.
After the free trial, if a user subscribes to any paid services, they are ineligible for a refund. The free trial provides an opportunity to evaluate our services. If you're unsatisfied, you can cancel anytime before the subscription renewal to avoid charges.
WhatsApp Conversation Credits are refundable under specific conditions. If WCCs are unused or mistakenly purchased, we offer a refund for the unused balance within 30 days of the transaction. Requests must be made within this time frame. Refunds for WCCs are subject to review and approval.
All other services, including AI integrations, premium features, and third-party service charges, are non-refundable. This includes one-time development or setup fees.
If you experience persistent technical issues that prevent effective use of the service, and these issues are confirmed by our support team, we may issue a partial or full refund at our discretion.
In case of unauthorized or fraudulent charges, please contact MoveAI support immediately. Once verified, we will issue a full refund for unauthorized transactions.
Subscriptions can be canceled at any time. However, cancellations will only take effect at the end of the current billing cycle. No refund will be issued for unused time unless special circumstances apply.
For any refund inquiries, please reach out to our customer support team. We are committed to providing quick and efficient assistance.
To request a refund, email info@moveai.in with your transaction details and a clear explanation of your reason for requesting a refund.
MoveAI reserves the right to update this refund policy at any time. Changes will take effect immediately upon posting the updated policy on our website.
This policy complies with all applicable local laws and regulations. We encourage users to also review our Terms of Service and Privacy Policy to understand their rights and obligations fully.
At MoveAI, we’re a passionate team dedicated to empowering businesses with innovative WhatsApp marketing and reporting solutions.
